Shipping and Returns
Shipping, Returns and Terms and Conditions
Most orders placed by 1 p.m. Monday - Friday arrive in 1 - 5 days. Please allow 10 days from the day your order has shipped before reporting an order lost. We are unable to process any replacement or refund requests until the 10-day period has passed.
What are the domestic shipping options?
USPS FIRST CLASS MAIL GROUND
- Delivers in 3-7 business days
- Monday - Saturday delivery
- Rural areas may take additional time
- Deliver to PO Boxes
USPS PRIORITY MAIL
- Delivers in 1-5 business days
- Monday - Saturday delivery
UPS 2ND DAY AIR
- Delivers in 2 business days
- Monday - Friday delivery
- Orders must be placed by 1:00pm Monday - Friday for expedited shipping
What are the international shipping policies?
We can ship internationally to individuals for personal use. If your country is not available for shipping please call (844) 474-3111 to see if it can be added. For more information about our international shipping policies, please refer to our terms and conditions at check out. Shipments to JAPAN cannot exceed a 2 month supply.
When will my order ship?
Orders are packed and shipped on business days only (Monday - Friday). For same-day and/or expedited shipping, orders must be placed by 1 p.m. Monday - Friday. During peak times, shipping may be delayed.
How can I track my order?
You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order. If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase. Our Customer Care Center will be able to track your package for you. Just call (844) 474-3111.
Can I ship to an address other than my own?
Yes. When ordering online, you have the option of entering a separate shipping address. For phone orders, simply notify the customer service associate that you wish to ship your order to another address.
How are orders shipped to FPO, APO and PO Boxes?
Orders being shipped to FPO, APO and PO boxes are delivered via USPS.
What if I entered my address incorrectly?
Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.
Does the Store charge sales tax on shipping charges?
Medical Foods are a food and considered non-taxable.
I order the same products every month. Is there a way I can have the products automatically shipped to me?
Yes. Automatic shipment is available at pre-selected intervals and you will receive an additional 10% discount for select items. Please contact us by e-mail or phone for more information.
I received my order, but an item is missing. What should I do?
We try to ensure that 100% of the orders are complete and perfect. If you are missing at item, we apologize. Please contact us by e-mail or phone and we will rectify the situation as soon as possible.
My order arrived, but contains a damaged product. What do I do?
Please contact us by e-mail or phone. Please be sure to include your order or invoice number in the e-mail, and explain the situation. Examples of damaged items are, cracked plastic bottles, and safety seal removed or torn off. Dented bottles or packages are most often not considered damaged because this does not take away from the safety or potency of the product inside.
Can I return the product if I do not like it?
We do not accept returns unless otherwise authorized by a customer service representative. Please contact us by e-mail, firstname.lastname@example.org or phone within 10 days of the shipment date to receive instructions regarding return authorization.